Returns & Exchanges
At Equipo, we stand behind the quality of our electronics and offer a 30-day window for returns or exchanges on all original-condition items. We aim to ensure your tech setup is perfect, providing a seamless process for any necessary adjustments.
Initiate Request
Log in to your Equipo account and select the order you wish to return to generate a Return Merchandise Authorization (RMA) number.
Prepare Package
Securely pack your device in its original packaging including all manuals, cables, and accessories to ensure a full refund.
Ship Item
Affix the prepaid shipping label provided in your portal and drop the package off at any authorized courier location.
Quality Inspection
Once received, our technicians will inspect the device for functionality and condition before processing your refund or exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing