Frequently Asked Questions
Everything you need to know about shopping with Equipo electronics.
What is the standard shipping time for orders?
We offer expedited shipping across the country. Typically, orders are processed within 24 hours and delivered within 3-5 business days depending on your location.
Do all electronics come with a warranty?
Yes, every product sold on Equipo comes with a minimum 12-month manufacturer warranty. We also offer extended protection plans for premium devices at checkout.
What is your return policy for opened items?
You can return items within 30 days of delivery. For electronics, the product must be in its original packaging with all accessories included. A restocking fee may apply if the factory seal is broken.
How can I track my package?
Once your order ships, you will receive an email with a unique tracking link. You can also track your status directly through the 'Order History' section of your Equipo account.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and secure financing options like Klarna and Affirm for high-value tech purchases.
Are your products brand new or refurbished?
Equipo primarily sells brand new, factory-sealed electronics. If an item is certified refurbished, it will be clearly labeled on the product page and include a specialized 90-day warranty.